We want you to be completely satisfied with your purchase from Nom Noms Cookie Co. If for any reason you are not happy with your order, please review our return policy below for instructions on how to proceed.

1. Eligibility for Returns: We accept returns on products that meet the following conditions:
   • The item is in its original packaging, unopened, and unused.
   • The request for a return is made within 14 days of the delivery date.
2. Return Process: If you would like to return an eligible item, please follow these steps:
   • Contact our customer support team within 14 days of the delivery date to initiate the return process. You can reach us via email, phone, or our website’s contact form.
   • Provide us with your order details, including the order number and the specific item(s) you wish to return.
   • To help us assess the situation accurately, we may request a photograph of the item(s) in question.
   • Our customer support team will provide you with a return authorization and further instructions on how to proceed.
3. Return Shipping: Please note that the customer is responsible for the shipping costs associated with the return. We do not cover the return shipping expenses unless the return is a result of our error (e.g., incorrect or damaged item sent).
4. Refund or Store Credit: Once we receive the returned item and verify its eligibility, we will process the refund or issue a store credit, depending on your preference. Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to reflect in your account.
5. Non-Returnable Items: For health and safety reasons, certain items are not eligible for return. These include perishable products, custom-made orders, and items that have been opened or used.
6. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer support team immediately. We will gladly assist you in resolving the issue by providing a replacement or issuing a refund.
7. Customer Support: If you have any questions or need assistance regarding our return policy, please contact our customer support team. We are available to help you during our business hours and will strive to address your concerns promptly and effectively.

Please note that this return policy is subject to change without prior notice. To stay updated with the most recent version, please refer to our website or contact our customer support team.